jiawin Privacy Policy

jiawin is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Privacy Policy sets out the principles and practices that govern how jiawin collects, processes, stores, and shares personal data in connection with the operation of the jiawin platform, available at https://jiawin.app.

This Policy applies to all personal data collected through the jiawin website, any associated mobile interface, and all communications between jiawin and its registered players. It should be read alongside the jiawin Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

jiawin operates primarily for players based in Bangladesh, and this Policy has been drafted with the privacy expectations and rights of Bangladeshi players in mind, while also aligning with internationally recognised data protection principles. Our platform is intended for adults aged 18 and above. We do not knowingly collect or process data from individuals under the age of 18.

If you have any questions about this Policy or about how jiawin handles your personal data, you may contact our support team at any time at [email protected]. We will respond to all privacy enquiries within 30 calendar days.

jiawin collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and, in limited circumstances, from third-party verification and payment service providers. The categories of personal data we collect include:

jiawin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming support request. Any such information is treated with the highest level of confidentiality and used solely to provide the requested support.

jiawin uses personal data collected from players for the following purposes:

• Account management: To create, maintain, and administer your jiawin Account, including authentication and access control.
• Identity verification (KYC): To verify that you are at least 18 years of age and that the identity information you have provided is accurate, as required by responsible gaming and anti-money laundering obligations.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (BDT / ৳) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and SureCash, and to maintain an accurate transaction history for your Account.
• Platform operation and personalisation: To deliver the betting and casino services you request, to save your preferences, to remember your session state, and to improve the relevance and quality of your platform experience.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor gambling patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion orders, and to provide appropriate responsible gaming interventions where warranted.
• Customer support: To respond to your enquiries, resolve disputes, process account closure requests, and maintain a record of communications for quality assurance purposes.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from government or law enforcement authorities.
• Service communications: To send you transactional notifications relating to your Account activity (e.g., deposit confirmations, withdrawal status updates, security alerts). jiawin does not send unsolicited promotional communications without your explicit opt-in consent.
• Platform analytics and improvement: To analyse aggregate, anonymised usage data to understand how players interact with the platform and to guide product development decisions. Individual player data is not used for this purpose without anonymisation.

jiawin processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between jiawin and you as a registered player. This covers account creation, payment processing, bet settlement, and customer support.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing is necessary for jiawin's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where jiawin relies on your consent as the legal basis for processing (e.g., for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Consent withdrawal requests should be submitted to [email protected].

jiawin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data sharing with third parties is limited strictly to circumstances where it is necessary to operate the platform or where jiawin is legally required to disclose information. The categories of third parties with whom jiawin may share your data, and the purposes for which sharing occurs, are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and SureCash receive the financial data necessary to process your deposit and withdrawal transactions. These providers are bound by their own privacy and data security policies and are contractually prohibited from using your data for any purpose other than facilitating your jiawin transactions.
• Game providers: Licensed game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and technical data necessary to authenticate your game session. They do not receive your full identity data, payment details, or contact information.
• Identity verification and fraud prevention services: Third-party KYC and anti-fraud service providers may receive identity documents and related data for the purpose of verifying your age and identity, and detecting fraudulent account behaviour.
• Legal and regulatory authorities: jiawin may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other government bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including money laundering or fraud.
• Technology and hosting providers: Cloud infrastructure and hosting service providers that store and process data on behalf of jiawin under strict data processing agreements that prohibit independent use of your data.

All third parties with whom jiawin shares personal data are required to implement appropriate technical and organisational security measures to protect that data and to process it only in accordance with jiawin's instructions and applicable law.

jiawin uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively, ensure security, and analyse aggregate usage patterns. A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to remember your actions and preferences over time.

jiawin uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the operation of the jiawin platform. They enable core functions such as maintaining your login session, remembering items in your account settings, and ensuring platform security. These cookies cannot be disabled without materially impairing platform functionality.
• Performance and analytics cookies: These cookies collect aggregate, anonymised data about how players use the platform — such as which pages are visited most frequently and how long players spend on different sections. This information helps jiawin improve the platform experience. Individual player data is not identifiable from this analytics data.
• Functional cookies: These cookies remember your preferences and personalisation choices, such as your preferred display settings or game lobby filter configuration, to provide a more convenient experience on return visits.

jiawin does not use advertising cookies, third-party tracking pixels, or cross-site behavioural tracking technologies. You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the platform.

jiawin implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and jiawin's servers is encrypted in transit using SSL/TLS protocols to prevent interception.
• Encryption at rest: Sensitive stored data, including identity documents and financial information, is encrypted using industry-standard algorithms.
• Access controls: Access to personal data within jiawin's systems is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection obligations and are subject to confidentiality agreements.
• Two-factor authentication: jiawin employs multi-factor authentication for internal system access to prevent unauthorised staff access to player data.
• Regular security reviews: jiawin's security infrastructure undergoes regular review and testing to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, jiawin will notify affected players promptly with information about the nature of the breach and the steps being taken to address it.

While jiawin employs robust security measures, no online platform can guarantee absolute security. You also have a role to play in protecting your data — keep your jiawin Account password confidential, use a strong unique password, and notify jiawin immediately at [email protected] if you suspect any unauthorised access to your Account.

jiawin retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data cannot be immediately deleted due to technical constraints (e.g., backup systems), it will be isolated and protected from further active use until deletion is technically feasible.

As a player on the jiawin platform, you hold the following rights in respect of your personal data. jiawin is committed to honouring these rights and will respond to all valid requests within 30 calendar days of receipt:

• Right of access: You have the right to request a copy of the personal data jiawin holds about you, together with information about how that data is being used and with whom it has been shared.
• Right to rectification: If any personal data jiawin holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You may request that jiawin delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to jiawin's legal retention obligations — data that must be retained under anti-money laundering or financial regulations cannot be deleted until the mandatory retention period has expired.
• Right to restriction of processing: In certain circumstances, you have the right to request that jiawin restrict the processing of your data — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you provided to jiawin in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where jiawin relies on legitimate interests as the legal basis for processing. jiawin will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact jiawin's support team at [email protected], including the subject line "Privacy Rights Request" and your registered mobile number so we can locate your Account. jiawin may request identity verification before processing a rights request to ensure data is not disclosed to or deleted at the request of an unauthorised party.

The jiawin platform is strictly intended for adults aged 18 and above. jiawin does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is conducted as part of the account registration process and prior to the processing of any withdrawal request.

If jiawin becomes aware, or reasonably suspects, that personal data has been collected from a person under the age of 18, the relevant Account will be suspended immediately and the data in question will be securely deleted as soon as practicable. Any funds held in that Account will be handled in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor under your care has registered an account on jiawin, please contact us immediately at [email protected] with the subject line "Underage Account Report". jiawin takes all such reports seriously and will investigate and act promptly.

The jiawin platform may contain references to third-party services such as game providers (Evolution Gaming, Pragmatic Play, Spribe, etc.) and payment partners (bKash, Nagad, Rocket, Upay). These third-party services operate under their own independent privacy policies and data practices, for which jiawin bears no responsibility.

When you interact with a game provided by a third-party studio, a session connection is established with that provider's systems. Please review the privacy documentation of any third-party service you interact with through the jiawin platform. jiawin is not liable for the data practices of third-party providers, though we select partners only where they meet our minimum data security standards.

jiawin does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking scripts on the platform that would allow third parties to monitor your browsing behaviour without your knowledge.

jiawin reserves the right to update or revise this Privacy Policy at any time. When material changes are made, jiawin will notify registered players via the email address or mobile number on file, or via a prominent notice within the platform, at least 7 days before the changes take effect where practicable.

The "Last updated" date displayed in the table of contents reflects the most recent revision of this Policy. We encourage you to review this Policy periodically to stay informed about how jiawin protects your personal data. Continued use of the jiawin platform following the effective date of any revision constitutes your acceptance of the revised Policy.

If you do not accept the revised Privacy Policy, you must cease using the platform and contact [email protected] to request account closure. Your personal data will be handled in accordance with the version of the Policy in effect at the time of the relevant processing activity.

For any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by jiawin, please contact our support team using the details below. All privacy enquiries are handled within 30 calendar days during normal operating hours aligned with Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Website: https://jiawin.app
• Support hours: Daily, Bangladesh Standard Time (UTC+6)

When contacting us regarding a privacy matter, please include the subject line "Privacy Enquiry" and your registered mobile number so we can identify your Account and respond accurately. For requests to exercise data rights (access, rectification, erasure, etc.), use the subject line "Privacy Rights Request".